How to Fix a Misspelled Name on American Airlines Ticket

One recent traveler found themselves facing a standard booking mistake when their ticket had “Jonathon” rather than “Jonathan” listed for a forthcoming flight to Dallas. After learning the value of ID document compliance, they just corrected the matter through the easy correction procedure at American Airlines.

The fix had four easy steps: One, a phone call to American Airlines’ customer service on their toll-free phone number. Two, speaking the e-mail address to the faxed copy of their government photograph ID to ensure getting the spelling correct. Third, a tiny processing charge that was half waived because there was a minute spelling correction involved. Fourth, an e-ticket corrected within the same business day.

American Airlines agents observe that these modifications are best addressed at least 72 hours prior to a flight. For passengers who learn of defects near their time of departure, the company advises traveling to the ticket desk of their departure city for flight, where agents usually can make changes within this timeframe.

This episode reflects the air carrier’s mechanistic approach to fixing name mismatches. Precaution by rigorous verification at the time of booking, as with anything, is always best, but the case demonstrates that even last-minute changes can be effected through proper channels. Travel professionals advise having electronic copies of identification documents ready in the event such changes must be made.

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